What You Need to Know

• Final Sale: Any items bought on sale, with a discount code, or at a marked-down price are final sale and cannot be returned or exchanged.
• Returns: For full-priced items, you can request a return for store credit or an exchange for an item of equal value within 7 days of delivery.
• Condition: Everything must be brand new, unworn, unwashed, and in its original packaging.
• Damages: We offer free replacements for items that arrive damaged. If a replacement is unavailable, we will issue a refund via store credit (valid for 12 months).
• Refunds & Store Credit: We’ll issue your store credit or process your exchange within 3 days of receiving your item. Please note that original shipping and insurance costs are non-refundable. The only exception is if you receive an incorrect item;in this case, we will reimburse your return shipping fees via store credit (valid for 12 months) once the item is received and the error is verified.

 

How to Start a Return

• Get Approval: Please log into your account, navigate to “My Orders,” and submit a return ticket attaching clear photos or videos of the item. Alternatively, you can contact our Customer Care team within 7 days of delivery via email at contact@loomtick.com. Please wait for our official approval and correct return address before mailing anything back; we cannot accept packages sent without authorization.
• Shipping: We don’t provide return labels under any circumstances, so you’ll need to cover the return shipping costs yourself. Make sure to get a tracking number as proof of postage, and contact us for the correct return address—the one on your original package won’t work.

For detailed instructions, please consult our “Frequently Asked Questions” section.

 

Important Notice:

• Your Responsibility: You are responsible for the items until they arrive at our studio, so please pack them carefully so they don’t break on the way.
• Refused Packages: If you refuse a delivery or if a package is sent back to us because of an incorrect address or failure to pick it up, we cannot offer a refund or free reshipment.
• Exceptions: We can’t accept returns sent after the 7-day window or items that look worn. If something unavoidable happened that prevented you from returning on time, just get in touch, though any exceptions are up to us.

For further assistance, please reach out to us via the “Contact Us” section or email us directly at contact@loomtick.com.