Shipping & Delivery
Are your shipping times guaranteed?
When you add an item to your cart, you’ll be asked to choose a shipping speed. After that, we’ll show you an estimated arrival date for your item. Over 95% of our orders are delivered right on time based on these varying estimates. While rare carrier delays or bad weather can happen, if your order doesn’t arrive within the expected timeframe and you’re not satisfied, neither are we. Contact us – we’re here to help.
Do you offer free shipping?
Yes! We offer Free Standard Shipping on every single order with no minimum purchase required. Every listing in our store can ship completely free of charge. If you need your items faster, you can upgrade to Priority (€4.80) or Express (€12.80) shipping at checkout.
Which shipping carriers do you use?
We use a variety of shipping carriers, including Postal Service, DHL, and USPS. We determine which carrier to use for your order based on a variety of factors, such as products purchased, shipping address, size/weight of the order, and delivery speed selected.
Is there a way to pick up my package?
We don’t offer pick-up options.
Can I arrange for my own shipping provider / courier to deliver my order?
Unfortunately, we can’t fulfill special shipping requests because of the way our orders are processed.
Do you ship to P.O. Boxes, APOs, or MPOs?
We happily deliver to P.O. Boxes! However, at this time, we still cannot ship to APO or MPO military addresses, though we are actively looking into how we can support them in the future.
Why are products shipped from different locations?
We want to offer the best product range to all our customers, so some of the items you see might be stocked in different studios across the United States and Europe. We carefully select the shipping location based on your proximity and stock availability to ensure timely delivery.
Don’t worry—no matter which studio your items are coming from, Standard Shipping is always 100% free.
Do I get tracking info? Where can I find it?
Once your order ships, we’ll send you a shipment confirmation email that includes the delivery method, estimated arrival date, and other tracking details (if available). You can also go to your order history to look up tracking info.
My package was supposed to arrive today, but I have not received it yet. What should I do?
Packages are delivered by 8pm in your time zone daily. If it is not yet 8pm, you can view your tracking information in your Order History under My Account. You can also contact us at any time, and we’ll be glad to assist.
What if my package is returned to the sender?
If a carrier is unable to deliver your order due to a carrier error and returns it to our studios, please contact us right away so we can help resolve it.
Please note, however, that if a delivery is refused, unclaimed, or returned to us due to an incorrect or incomplete address provided at checkout, we cannot offer a refund or free reshipment under our store policy.