Technical
How do I update my account details?
Log into your account by clicking the user icon in the top right-hand corner of the page or via the “My Account” link in the footer. Once logged in, you can update your information through your account dashboard tabs:
Password & Email: Click Account details to change your display name, registered email address, or update your password. Passwords must be at least 8 characters long.
Shipping Address: Select Shipping Address from the account menu to update or add your shipping details.
Payment Methods: Click Payment methods to see your saved cards or link a new payment option to your account for faster checkout.
* Note: Updating your account details will not alter the delivery address or details of any orders that have already been processed and placed.
I forgot my password. What should I do?
Getting back into your account is simple:
Head over to our sign-in page.
Click the “Lost your password?” link just below the login form.
Enter your registered email address and click reset.
We will automatically email you a secure link to create a new password.
Can’t find the email? Please check your spam/junk folder, or double-check if you registered under a different email address.
How do I delete my account?
To permanently delete your LoomTick account, please contact our Customer Care team directly. For security and data validation, please provide at least two of the following pieces of information in your request:
- Your registered email address
- Your default shipping address
- A recent LoomTick order number
Once our team verifies your details, we will completely remove your data from our system. Please note that account deletion is permanent and cannot be reversed.
How do I unsubscribe from marketing emails?
If you’d like to take a break from our newsletters and product updates, simply click the “Unsubscribe” link at the very bottom of any marketing email we’ve sent you. Please allow up to 7 days for the system to fully update and stop sending promotional updates.
Why are items disappearing from my cart?
We want to make your shopping experience as relaxed as possible, so items added to your cart will remain there indefinitely until you are ready to check out or choose to remove them.
However, please note that adding an item to your cart does not officially reserve its stock. Because our unique pieces are handmade and quantities are limited, an item in your cart can still be purchased by another global shopper if they complete checkout before you. If a piece completely sells out before you complete your purchase, it will be automatically moved to your saved items list.
Tip: If items are disappearing prematurely, ensure you aren’t using your browser’s “Back” button to navigate, as this can occasionally disrupt your active session. We recommend using our on-screen menus or clicking “Continue Shopping” instead.
Why am I not receiving updates or emails from LoomTick?
If your orders are going through but you aren’t getting confirmation or tracking emails, please try the following steps:
Check your Spam/Junk folder: Your email provider might be filtering our automated system updates. To prevent this, add contact@loomtick.com to your email contact list or safe-senders list.
Verify your account email: Double-check that there wasn’t a typo when you registered. Log into My Account > Account details to view and correct your spelling if necessary.