Payments & Promotions
How can I pay for my order?
You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.
Please see below the payment methods we accept:
We also take fraud very seriously too, so all credit and debit card holders are subject to validation and authorisation by both us and the card issuer. To better protect our customers when making online payments by card you may be presented with 3D secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or get a security code via email or phone.
My payment was declined, what should I do?
- Place your order again
If your payment has been declined, then you’ll need to place your order again. We’re not able to reinstate an order once the payment has been declined.
- Make the relevant checks
To help ensure your order is not declined when placing a new order we suggest checking the following:
– Check the card details on your LoomTick account to make sure the information is correct, e.g. the expiry date or your billing address.
– Make sure you enter the security code correctly – that’s the three digit number on the back of your card.
– Your card issuer may have declined your payment – as they don’t tell us the reason for this, it’s best to check with them or contact your bank.
If you’ve checked all of the above, try paying with another card.
- Next steps
If your payment has been declined through the 3D secure security measures you’ll need to contact your bank for further information.
Whereas, if you’ve received an error message, please contact our Customer Care team with as many details as you can about the issue – including the error messages you receive, and we’ll try to resolve it as soon as we can.
When will I be charged for my order?
The time at which you’ll be charged for your order will depend on the payment method you selected at checkout.
If your card is authorised, payment will be taken immediately and you will receive an email confirming that your order has been successful.
If your card is not authorised, payment will not be taken and we’ll email to let you know that your bank or card issuer wouldn’t authorise the payment.
Please remember that even if a payment isn’t authorised, it may look as if LoomTick has taken the money due to some card issuers placing a hold on your account for a short period.
What currencies can I use to place an order?
You can pay using various currencies depending on the country you’re shopping from.
– How do I change my currency?
If you click on the flag icon in the top right corner of the page, the currency for your country will show in the “Currency” section.
If more than one currency is available, all of our prices will be displayed in the currency you select.
– What currency will I be charged in?
When you come to pay for your order, you’ll be charged in the currency you have selected. If your payment card is registered with a different currency to the one you’re purchasing in, then your bank will convert the price using their exchange rate.
Will I be charged International Bank Fees when ordering?
We can’t guarantee that when you place your order you will or won’t be charged a fee – this charge comes directly from your bank and is outside of our control.. However, we’ve found that customers who shop with us in their own local currency seem to be less likely to be charged bank fees.
We’re working behind the scenes to look at ways to reduce the likelihood of being charged international transaction fees.
We’re always improving and are looking to offer some new payment methods over the coming months, as well as improving our existing ones. We hope this will reduce the impact and any costs of these charges.
Until that time, when you shop on LoomTick – we’d suggest using your local currency if possible.
Can you tell me about your online security policy?
Our customers’ security is really important to us and we’re committed to ensuring we keep our customers safe. In order to do this, we perform security checks on some orders.
If we’re unable to validate your order, we may get in touch to ask for a little more information from you.
Part of our security checks may leave a soft footprint. We don’t undertake any credit checks when confirming your order and rest assured these security checks won’t affect your credit rating.
In the unlikely event of unauthorised use of your card or payment method, you must report the transaction to your payment provider. We also recommend that you contact us – just get in touch with us.
Can I use more than one promo code on my order?
Using a discount code on your order? You can only use one per order – this includes our free delivery codes.
Where can I get a promo code to use on my order?
We understand that our customers like to get their hands on a great deal from time to time.
It’s worth checking the website as we’re always running great promos where you can grab yourself a steal.
If it’s a discount code that you’re after – we send these to our customers in our newsletters. Sometimes you’ll spot a code on our Twitter or Facebook or the banner on our website too – keep your eyes peeled!
How do your promo codes work?
All our promo codes have specific terms and conditions you have to meet to be able to apply them to your order – you can view them for each code separately.
Most of our codes require you to either buy a specific number of items or spend a specific amount for the discount to apply.
Some promo codes will vary depending upon the products purchased and the promo code may apply a different discount to each item, e.g., ‘5% off item 1, 20% off item 2 and 50% off item 3’, you’ll see a breakdown of this at the checkout. If you need to make a return, you’ll see this reflected in any refunds you may receive.
Please note: if you place an order using such a promo code and then return an item that makes your order no longer meet the conditions of the promo code, the amount you’re refunded may be adjusted or no refund will be given.
Are my details safe when ordering online with LoomTick?
It’s safer than it’s ever been to place an order with LoomTick.
We use one of the most secure online ordering systems on the market, and are constantly researching and improving our software to make sure we offer the highest possible security at all times.
We utilise industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details. Information passed between your computer and our website cannot be read in the event someone else intercepts it.
This technology includes the following features:
Authentication – this assures your browser that your data is being sent to the correct computer server, and that the server is secure.
Encryption – this encodes the data, so that it cannot be read by anyone other than the secure server.
Data Integrity – this checks the data being transferred to ensure it has not been altered.
In the unlikely incidence of unauthorised use of your card you must report the incident immediately to your credit card provider in order to qualify for security protection.
Do your prices include sales tax?
Sales tax is included in our prices for every customer.
What should I do if I’ve been overcharged for my order?
We’re sorry if you’ve been charged more than you were expecting for your order.
There are a couple of reasons why it may appear you’ve been charged more than you were expecting:
We charge you in the currency that is selected at the checkout when you place your order. If your local currency is different to the currency you selected at the checkout then your bank will convert the amount using their exchange rate. Next time you shop with us, click on the flag at the top right corner of any page, then select your country from the list if it isn’t already selected. If there is more than one currency available to you, you’ll be able to choose your currency here too. If only one currency is available, the currency will be displayed.
If you’ve used a promo code on your order, the discount may not apply to all of the items in your basket. There are certain exclusions with some promo codes.
If you still believe you’ve been overcharged for you order, then please get in touch with our Customer Care team and we’ll look into it further for you.