Payments & Promotions

How can I pay for my order?

You can use any of the payment types listed below to pay for your order. We take your security very seriously, therefore your details are safe with us.

Please see below the payment methods we accept:

We also take fraud very seriously, so all credit and debit card holders are subject to validation and authorization by both us and the card issuer. To better protect our customers when making online payments by card, you may be presented with 3D Secure security measures when paying. This is dependent on your bank issuer and may require you to enter a password or receive a security code via email or phone.

 

The time at which you’ll be charged depends on the payment method you selected at checkout.

If your card is authorized, payment will be taken immediately, and you will receive an email confirming that your order has been successful. If your card is not authorized, payment will not be taken, and we’ll email you to let you know that your issuer declined the transaction.

Please note that even if a payment isn’t authorized, it may temporarily look as if LoomTick has taken the money. This is because some card issuers place a hold on the funds for a short period.

  1. Place your order again

If your payment has been declined, you’ll need to place your order again. We are unable to reinstate an order once the payment has been declined.

 

  1. Make the relevant checks

To help ensure your order goes through smoothly next time, we suggest checking the following:

– Check the card details on your LoomTick account to make sure the information is correct (e.g., the expiration date or your billing address).

– Make sure you enter the security code correctly – that’s the three-digit number on the back of your card.

– Your card issuer may have declined your payment. As they don’t share the reason with us, it’s best to check with them directly or contact your bank.

If you’ve checked all of the above, try paying with a different card.

 

  1. Next steps

If your payment was declined through the 3D Secure security system, you’ll need to contact your bank for further information.

If you received a specific error message on our site, please contact our Customer Care team with as many details as possible—including the exact error message—and we’ll try to resolve it for you as soon as we can.

You can pay using USD, EUR, or GBP. Our website automatically detects your location to display prices in the currency most relevant to you:

* United States & All Other Locations: US Dollars (USD)

* Eurozone: Euros (EUR)

* United Kingdom: British Pounds (GBP)

When you proceed to checkout, you will be charged in the currency that was automatically displayed on your screen. If your payment card is registered in a currency different from the one used for your purchase, your bank will automatically convert the final charge using their own exchange rate.

We cannot guarantee whether or not you will be charged an international fee. This charge comes directly from your bank and is completely outside of our control. However, we’ve found that customers who shop in their own local currency are much less likely to be charged these extra fees. We highly recommend using your local currency at checkout if it is available.

Because we process orders rapidly to ensure fast fulfillment, we cannot change a payment method or cancel an order once it has been authorized. If you made an error during checkout, please contact Customer Care immediately and we will do our best to assist you before your package leaves our studio.

A digital payment receipt and invoice are automatically emailed to you as soon as your order is successfully authorized. You can also view and download your full invoices at any time by logging into your account, navigating to My Account, and checking your order history.

Once your returned item arrives at our studio and passes inspection, your refund will be issued as store credit to your account within 3 business days. You will receive an automated email confirmation the moment your credit balance is active and ready to use.

Using a discount code on your order? You can only apply one promo code per order.

We love sharing a great deal! It is always worth checking our website banner, as we regularly run promotions right on the homepage.

If you are looking for exclusive discount codes, we send those directly to our community via our email newsletter. You can also occasionally spot a code on our official Facebook, X (Twitter), or Instagram pages—so keep your eyes peeled!

All our promo codes have specific terms and conditions (such as minimum spend or specific items) that must be met to apply them to your order. You can view these details for each code separately.

Some promotional codes apply different discount tiers depending on the products purchased (e.g., ‘5% off item 1, 20% off item 2’). You will see a clear breakdown of this at checkout.

Please note: If you return an item from an order that used a tiered or conditional promo code, making your order no longer eligible for the original discount requirements, your refund amount may be adjusted accordingly.

If your code is being rejected at checkout, please verify the following:

* Exclusions: The items in your cart might be excluded from active promotions (e.g., specific handmade or sale pieces).

* Requirements: Ensure your cart meets the minimum spend limits or quantity requirements for that specific code.

* Formatting: Double-check your spelling; all promotional codes are case-sensitive.

* Expiration: The promotion window may have closed.

It is safer than ever to place an order with LoomTick. We utilize industry-standard Secure Sockets Layer (SSL) technology to encrypt potentially sensitive information such as your name, address, and credit card details. Information passed between your computer and our website is fully encrypted and cannot be read if intercepted.

Our customers’ security is incredibly important to us, and we’re committed to ensuring your data stays safe. To do this, we perform standard security checks on some orders. If we’re unable to validate your order details, we may get in touch to ask for a little more information.

Part of our security checks may leave a “soft footprint.” Rest assured, we do not undertake any credit checks when confirming your order, and these security checks will not affect your credit rating.

In the unlikely event of unauthorized use of your card or payment method, you must report the transaction immediately to your payment provider and contact our support team.

Yes, sales tax is already included in our displayed prices for every customer.

We’re sorry if you’ve been charged more than you were expecting! There are usually two common reasons for this:

  1. Currency Conversion: We charge you in the currency selected at checkout. If your bank account is in a different currency, your bank will convert the amount using their own daily exchange rate, which may cause a slight variance.
  2. Promo Code Exclusions: If you used a promo code, the discount may not apply to all items in your cart due to specific brand or product exclusions.

If you still believe there is an error and you have been overcharged, please reach out to our Customer Care team with your order details, and we will gladly look into it for you!

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