Return & Refund
Can I return an item I bought on sale?
No. Any orders placed during a sale, using a discount code, or purchased at a marked-down price are final sale and are not eligible for return or exchange.
What is your policy for full-priced items?
For orders not subject to discounts or sales, we accept returns for store credit or exchanges for an item of equal value, provided the request is made within 7 days of delivery.
Do I need to contact you before sending an item back?
Yes. All returns and exchanges must be approved by us prior to shipping. Any items sent back without prior approval will be refused.
How do I make a return?
Please log into your account, navigate to “My Orders,” and submit a return ticket with photos or videos of the item. Alternatively, you can email us directly at contact@loomtick.com. Once our team reviews your request, we will provide you with official authorization and the correct shipping address.
How will I receive my refund?
Once your return is approved and received, we will issue your refund as store credit or process an exchange for an item of equal value within 3 days.
Can I exchange an item instead of getting store credit?
Yes. You may request an exchange for an item of equal value as part of your return ticket. We will process the exchange once we have received and inspected your original item.
What happens if my order arrives damaged?
We offer free replacements for items that arrive damaged. If a replacement is unavailable, we will issue a refund via store credit (valid for 12 months). Please contact us within 7 days of delivery to report any damages.
Do you refund delivery charges if I return something?
Original shipping and insurance costs for standard returns or exchanges are non-refundable. However, if you received an incorrect item upon arrival, we will fully reimburse your return shipping fees via store credit (valid for 12 months) once we receive and verify the item at our studio.
What if my refund seems incorrect?
If you believe there is a mistake, please contact us with your order number. Please note that original shipping costs and any discounts applied at the time of purchase may affect the final credit amount.
Can I get a refund if the price has changed since I ordered?
No. As an online business, our prices may change due to promotions, stock levels, or upgrades. We do not offer refunds or credits for price differences after an order has been placed.
What happens to my store credit if my original payment card is no longer in use?
Since all refunds are issued as store credit, this does not affect your return. Your credit will be available in your account to use toward future purchases.
Where can I find and use my store credit?
Once issued, your store credit balance will be automatically tied to your LoomTick account profile. You can view your balance under “My Account”, and it will automatically appear as a payment option on the checkout page when you place your next order.