– Changing details

1. Log into your account by clicking on the person icon in the top right-hand corner of the page or click “My Account” section at the bottom of the website.
2. Once you’re logged into your account, you can make as many changes to your account information as you’d like:

Password – When you click ‘Change Password’ you’ll be asked to enter your old password and your new password. Make sure the new password you’re entering is at least 8 characters long.

Email address – Click ‘My Details’ and enter the email address you’d like to be contacted on.

Delivery Address – Select ‘Address Book’ from the column on the left-hand side and ‘Add New Address’. If this is your preferred delivery address, remember to set it as your default.

Payment Method – When you click the ‘Payment Methods’ tab, you’ll see a list of payment methods already linked to your account. Here you can ‘Add a new payment method’ and make changes to the payment methods you have linked to your account.

Contact Preferences – Click ‘Contact Preferences’ on the left-hand side and you’ll be able to select how you’d like to be kept in the loop with our latest exclusives and promotions.

3. Once you’ve made the relevant changes to your account information, remember to save them. Any changes you make to your account will not affect the details of any orders you’ve already placed.

– Forgotten password

If you’ve forgotten your password, it’s really simple to get back into your account.

Head over to our sign in page.

Follow the ‘Forgot password?’ link and enter your email address.

We’ll then email you a link directly to your registered email address to reset your password.

Can’t find the email? We recommend checking your spam or junk folder. Make sure to also check the inbox of any other email address that may be linked to your account.

– Deleting your account

Remember, you need to be registered with LoomTick to be able to shop with us, and you won’t be able to reverse deleting an account.

If you’ve decided that you want to delete your account with us, here’s how to do it:

og in to your account and go to your account page. Then, press on the cog icon (top right-hand corner), where you’ll see the option to delete your account. Select this option, and then follow the steps as described on screen.

If you can’t delete your account, please get in touch with our Customer Care team and confirm at least two pieces of the following information:

Your date of birth;

Your billing address;

Your registered email address.

Once you have confirmed this, we’ll be able proceed with deleting your account.

– Opt out of receiving our newsletters and updates

If you’d rather take a break and unsubscribe from our newsletters and updates, you can click the ‘Unsubscribe’ button in one of our marketing emails.

Please note, once you unsubscribe, it can take up to 7 days for the change to take effect.